Call Center Services

As competition between companies grows, call center services have turned into the difference maker between businesses. The way your call center agents handle the customers has a huge say in the way your brand’s image is shaped.

Ti3intelligence offers call center services that cater to the requirements of different industries. Our agents are well-versed in voice & accent, and receive appropriate training for every project before serving as the representatives for a new process. The teams of call-answering agents are managed by highly-qualified managers and team leaders who have the experience of overseeing several successful call center projects. We also have full-time quality analysts who scrupulously listen to calls and provide feedbacks to the agents, whenever it is required.

Types of Call Center Services We provide:

We offer a variety of services to our clients including

Inbound Call Center Services
  • Customer Care
  • Technical Support
  • Helpdesk Services
  • Order Taking Services
Outbound Call Center Services
  • Telemarketing Services
  • Lead Generation Services
  • Customer Retention
  • Appointment Booking

150

Trained Agents

200+

Satisfied Clients

5

Awards Won

10

Branch

Key Defining Features of Our World-Class Call center Service

Our call center service is world-class and appreciated around the globe because of the following reasons:

  • Best infrastructure to achieve high-quality output from the workforce: We recognize that infrastructure like sitting space, computers, VoIP phones, cafeteria, toilet etc. plays a role in the long-term success of a call center operation. Therefore, we have created the best infrastructure for our employees, so they can feel comfortable and perform their work to the best of their abilities.

  • Quality CRM, IVR and ACD: Both inbound and outbound call centers require the best tools for rightful operation of a call center. Thus, we use the best Customer Resource Management (CRM), Interactive Voice Recording (IVR) and Automatic Call Distribution (ACD) tools to ensure agents and management can perform their duties appropriately.

24x7 operations provider: Our call center operates round-the-clock, which means our clients can run 24x7x365 call center operation for their customers.

Optimizing every area of your business!

Apart from the abovementioned services, we also offer tailor-made services that are conceptualized to meet specific requirements of businesses.

GET IN TOUCH...

To arrange a consultation or workshop, send us a message.